Privacy Policy
About this Policy
The information in this policy is accurate at the time of publication but may change without notice. For the latest updates or a full list of our terms and conditions, please contact Grace Hill Building Group directly.
What Personal Information We Collect
We may collect personal details including your name, date of birth, phone number, email address, and residential address. In some cases, we may also collect financial information such as income details, banking information, or other financial circumstances.
How We Collect Your Personal Information
Your personal information is collected during the course of providing or offering our products and services. This can happen through our website, at our display centres, over the phone, in our offices, or when you make an enquiry. Most of the time, we collect this information directly from you, but we may also receive it from third parties with your consent.
Why We Collect Your Personal Information
We use your personal information to deliver our products and services, communicate with you (including via direct marketing), maintain and update our records, collect feedback, comply with our legal obligations, and manage our overall relationship with you. Without this information, we may not be able to fulfil one or more of these core purposes.
How We Use Your Personal Information
By providing your personal information, you consent to us using it for the purposes outlined above or for any reasonably related purpose. This may include improving our services, sending updates or promotional material, managing your account, responding to enquiries, and fulfilling legal requirements.
We may also share your information with other entities within the Grace Hill Group to assist with these activities, or use your information:
-
a) for any reason disclosed to you at the time of collection, or
-
b) for purposes related to the above uses.
Protecting Your Personal Information
We take reasonable steps to ensure your personal information is secure and protected from misuse, loss, unauthorised access, alteration, or disclosure. Information may be stored in both physical and digital formats within secure environments, accessible only to authorised personnel.
Cookies and Website Use
Our website may use “cookies” to enhance your experience. Cookies allow us to analyse how visitors use our site and help tailor content or offers that may be more relevant to you. While this data is typically not linked to your identity, we may also use cookies to store login details for easier access during future visits.
Third-Party Websites
Our website may contain links to external websites. Please note that unless a linked site is owned by us, we are not responsible for their privacy practices. We encourage you to read the privacy policies of any external site before submitting personal information.
Accessing and Updating Information
You are entitled to request access to your personal information, in accordance with Australian privacy law. Most requests can be fulfilled free of charge, though we may require confirmation of your identity and, in some cases, may charge a reasonable fee. We also encourage you to contact us to update your information to ensure it is accurate and current.
Contact Us
If you have any privacy-related queries or concerns, please get in touch:
Email: sales@ghprojects.com.au
Post: Grace Hill Building Group
Unit 49, 10 Speedwell Street
Somerville VIC 3912
We review all privacy enquiries and will respond after appropriate consideration, which may require further details from you.